Frequently Asked Questions

What is the meaning of 'Vivo bene'?

It comes from the Italian meaning to ‘live well’ It represents our founding philosophy, something essential which we wish all our guests to experience and enjoy.

Is Vivo bene Village a village, a resort, or a care home?

It is a combination of these. It functions like a small village community, but has the facilities of a resort. In essence, it is a place where people seeking a peaceful holiday, complete rest, or rest plus various levels of care, can find what they need to feel well, and be well.

What kind of care is offered?

Care requirements range from none, up to complete round-the-clock attention. Others may need basic help, such as in getting dressed. The essential aspect for all our guests is to have peace, comfort, good facilities and be surrounded by professional, knowledgeable and caring people.

Do people come to Vivo bene just for a holiday?

Very much so. Chiang Mai has a lot of attractions, but many older people find the noise, air pollution and stressful traffic congestion hard to cope with. This kind of guest prefers to be at Vivo bene and take the short trip into town with our free shuttle to do shopping etc. Whenever they feel like it. We even have Chiang Mai residents staying with us at the weekend to escape the big city environment.

What kind of guests come for care?

Very often this is after an illness, hospitalisation, chronic fatigue, or ‘burnout’. Other guests have age-related or mobility conditions. In all cases, complete peace and total rest is paramount, at a place where staff fully understand their needs. Usually, this type of guest does not wish to be in a crowded holiday resort, or a tourist hotel.

Who provides the care?

Vivo bene has a permanent staff of qualified health care providers, supervised by a resident multilingual medical professional from Switzerland. All staff speak English and have received special training in care procedures related to all ages and conditions.

If a guest needs care, how much does it cost?

This depends on what level is required. The simplest care, e.g. occasional help with getting dressed, is not charged. At the top of the scale, total care over a 24-hour period costs approximately Baht 1,400 per day in addition to normal accommodation charges.

What about medical assistance, if required?

Regular visits to Vivo bene are made to Vivo bene by dr. Kannika Phornphutkul, Professor Emeritus and Vice President of Rajavej Hospital. We also work closely with a number of highly qualified doctors and specialists, who are always on call.

What happens if you have a medical emergency?

The main provincial hospital at Doi Saket is a few minute’s drive away. They are well equipped to handle an emergency. In special cases requiring advanced equipment, they immediately transfer patients by ambulance to the city.

How long do most people stay?

As long as they need to. This can range from a few days, right up to permanent residence. Some people come on a trial basis first to see whether Vivo bene will suit their needs, particularly if a long stay is being considered. We encourage this, as it also gives us the opportunity to discuss their requirements to best prepare for their eventual stay with us. Some book a couple of nights – and end up staying a couple of weeks!

Do you cater for special diets?

Yes, we can provide most dietary needs if we know requirements and preferences advance

Is your organic garden large enough to support your kitchen?

Our organic garden measures 5 rai, equivalent to 8,000 m2 or 2 acres. By comparison Wembley Stadium football pitch in London is only 7,245.00 m2, or 1.8 acres. We grow whatever is possible according to climate and soil, including many vegetables, salads, herbs and spices. What we cannot successfully grow, we usually purchase from the Royal Project who provide high quality pesticide-free products.

There are two accommodation types available: Villas & Pavilions. How do they differ?

The eight villas are much like deluxe hotel rooms. The six pavilions have twelve rooms in each building, three at each corner. The three rooms can be sold either singly, two adjoining as a suite, or three combined as a completely private apartment, with its own entrance door. A whole pavilion of 12 rooms can be booked for private parties, etc. All the pavilions have a pleasant communal lounge, small reading lounge and an open kitchen area. The kitchen is fully equipped with refrigerator, dishwasher, microwave, induction heating plates, crockery and cutlery. Pavilion guests can prepare their own dishes, experiment with Thai cooking etc. A self-service espresso machine is also included. Coffee, tea and soft drinks are free of charge here at any time.

Are all rooms air-conditioned?

All accommodation is fitted with the latest air-conditioning technology.

What about an internet connection and the cost?

High speed wi-fi is accessible in all rooms, facilities and public areas, 24 hours a day. It is free of charge.

Is the whole Vivo bene Village wheelchair - accessible?

Absolutely. In the pavilions certain rooms have separate entrances, which can be also accessed by wheelchair. All showers are also wheelchair accessible. The swimming pool has a special waterproof wheelchair and a ramp. The Vivo bene minivan used for tours and airport transfers is wheelchair accessible.

How do guests get to Vivo bene from the airport?

We offer an airport transfer service in our own comfortable wheelchair-accessible Vivo bene minibus. Guests with confirmed bookings receive free round-trip airport transfers

How can guests visit the city for shopping, or go on tours?

We offer an airport transfer service in our own comfortable wheelchair-accessible vivo bene minibus. Guests with confirmed bookings receive free round-trip airport transfers

What can you buy in Doi Saket itself?

Doi Saket is a compact little town with banks and postal services. There are no large shops or department stores, but you can buy most essentials here. There is also a large local market selling fresh fruit and vegetables.There are also a number of inexpensive but good local restaurants, serving both local and western food.

Woman relaxing by the swimming pool at Vivo Bene in Chiang Mai.