Privacy Policy

Controller

Responsible for the data processing on this website (vivobene.ch and vivobene.co.th) are:

Vivo Bene (Schweiz) AG (parent company)
Dählhölzliweg 3
3005 Bern
Schweiz

‍Vivo Bene (Thailand) Co., Ltd. (subsidiary and website operator)
93 Moo Baan Mai Rim Klong, Moo 9
T. Luang Nuea, A. Doi Saket
Chiang Mai, 50220
Thailand

‍Contact:
Email: enquiry@vivobene.co.th
Phone: +66 (0) 53 496 000

Vivo bene (Thailand) Co., Ltd. operates the website. Vivo bene (Schweiz) AG is the parent company. For data protection inquiries, please use the provided e-mail address. The Personal Data Protection Act (PDPA) applies in Thailand, while the General Data Protection Regulation (GDPR) applies in Switzerland and the EU.

Data Processing

Server-Log Files

When visiting our website, data such as IP address, date and time of access, browser type, and referrer URL are collected for technical reasons.

Legal Basis: Article 6(1)(f) GDPR (legitimate interest in ensuring the security and stability of the website) or Section 24 PDPA (legitimate interest with appropriate safeguards).

Storage Duration: The data is stored as long as it is needed for technical purposes. Further details can be requested.

Cookies

We use cookies to ensure the functionality of the website.

• Klaro Cookie: Stores your consent (Cookie Name: klaro, storage duration: approximately 1 year).

We obtain your consent using the Consent Manager Klaro (kiprotect.com). You can adjust your settings via the „Cookie Settings“ link.

Legal Basis: Article 6(1)(c) GDPR (fulfillment of legal obligations) and Article 6(1)(f) GDPR (legitimate interest) or Section 19 PDPA (consent or legitimate interest with safeguards).

Note: Cookies from Hotjar were previously used. These are no longer in use. Existing Hotjar cookies (e.g., _hjSessionUser_) can be deleted via your browser settings.

Google Tag Manager and Google Analytics

With your consent, we use Google Tag Manager and Google Analytics (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

• Purpose: Analysis of user behavior.
• Data: IP address (anonymized), usage data (e.g., visited pages).
• Legal Basis: Article 6(1)(a) GDPR (consent) or Section 19 PDPA (consent).
• Data Transfer to the USA: Based on Standard Contractual Clauses (SCCs), in accordance with GDPR and PDPA.
• Deactivation: Via Klaro or a browser add-on: Google Analytics Opt-out. Further information: Google Privacy Policy.

Google Ads

We use Google Ads (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) for advertising our website, managed via Google Tag Manager.

• Purpose: Display of personalized ads, tracking of conversions (including enhanced conversions), remarketing, and cross-domain tracking.
• Data: IP address, browser information, interactions with ads (e.g., clicks), dynamic values (e.g., purchase price), enhanced data (e.g., hashed email addresses).
• Cookies: Examples include _ga, _gcl_au, _gac (storage duration: up to 90 days or longer).
• Legal Basis: Article 6(1)(a) GDPR (consent) or Section 19 PDPA (consent).
• Data Transfer to the USA: Based on Standard Contractual Clauses (SCCs), in accordance with GDPR and PDPA.
• Deactivation: Via Klaro or your browser settings. You can also adjust ad settings at Google: Google Ads Settings. Further information: Google Ads Privacy.

Google Maps

We use Google Maps (Google LLC) on the contact page.

• Purpose: Display of maps.
• Data: IP address, location data (if enabled).
• Legal Basis: Article 6(1)(a) GDPR (consent) or Section 19 PDPA (consent).
• Data Transfer to the USA: Based on Standard Contractual Clauses (SCCs), in accordance with GDPR and PDPA.
• Deactivation: Via Klaro or browser settings. Further information: Google Maps Terms of Use.

YouTube-Videos

We plan to embed YouTube videos (YouTube LLC, 901 Cherry Ave., 94066 San Bruno, CA, USA).

• Purpose: Display of videos.
• Data: IP address, usage data.
• Privacy Mode: Enhanced privacy mode (data transfer only upon video start).
• Legal Basis: Article 6(1)(a) GDPR (consent) or Section 19 PDPA (consent).
• Data Transfer to the USA: Based on Standard Contractual Clauses (SCCs), in accordance with GDPR and PDPA.
• Deactivation: Via Klaro or browser settings.Further information: YouTube Privacy Policy.

Contact Form and Newsletter

Contact Form

When you use the contact form, we process your data (e.g., name, email address, message) via formtoemail.com.

• Legal Basis: Article 6(1)(b) GDPR (processing your request) or Section 24 PDPA (contract fulfillment).
• Storage Duration: The data remains stored unless legal obligations require deletion.

Newsletter

When you subscribe to our newsletter, we process your email address (optional name) via formtoemail.com.

• Legal Basis: Article 6(1)(a) GDPR (consent) or Section 19 PDPA (consent).
• Storage Duration: The data remains stored until you unsubscribe (via the unsubscribe link in the newsletter). No further newsletters will be sent after unsubscribing.

Data Transfer to Third Parties

Data may be transferred to third parties (e.g., Google, formtoemail.com) or within the Vivobene Group (e.g., for administrative purposes). This is done based on Standard Contractual Clauses (SCCs), in accordance with GDPR and PDPA, if third countries are involved.

Your Rights

• Under GDPR (e.g., for vivobene.ch): You have rights under Articles 15–21 GDPR, including the right to information, correction, deletion, restriction, data portability, objection, and complaint to a supervisory authority (e.g., the Swiss Federal Data Protection and Information Commissioner, EDÖB, in Switzerland).
• Under PDPA (e.g., for vivobene.co.th): You have rights under Section 20 PDPA, including the right to information, correction, deletion, restriction, and complaint to the Personal Data Protection Commission (PDPC) in Thailand.

For exercising your rights, please contact us via email.

Changes

This privacy policy may be adjusted as needed.

Date: May 2025